Refund Policy

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Due to the nature of our products, once an item leaves our warehouse it is considered used, and therefore ineligible for return, refund or exchange, due to health and safety concerns. If you believe your item is defective, and are within the warranty period, please use our contact form, or the consultant you purchased from, to report the defect. We will require your order number and proceed to go through troubleshooting tips. If necessary, we will request your item back to home office for testing and quality assurance. We will test your device within 14 business days of receiving the item. All returns for testing must include a completed return form, to avoid delays in processing.

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DO I NEED TO REGISTER MY WARRANTY? There is no need to register your warranty. The warranty begins on the purchase date so all you need to provide is your Proof of Purchase or Order Number.